Warranty for Electric Scooters, Gas Scooters, Mopeds, Electric Bikes and ATVs
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Warranties are listed below by each Carrier
A typical Warranty for Scooters, Mopeds, Bicycles, ATVs, UTVs, and Pocket Bikes vary from Carrier's from 30 days to one year.
All Scooters, Mopeds, Electric Bicycles, ATVs UTVs and Pocket Bikes purchase from TheScooterFamily.com are covered by manufacturers' warranties. Extended Warranties are Offered.
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X-Treme Scooters Warranty:
X-Treme Scooters offers a 30-day limited bumper-to-bumper manufacturers warranty on all scooters and accessories on all models.
- 90 day Extended Warranty versus 30 days on Scooter $29.95
Selected 90 day warranty models include:
Electric Bicycle's XB-500 - XB-502 - XB-508 – XB-562 - XB-600 - XB-300Li - XB-700Li
- 6 Month Extended Warranty versus 90 days on Electric Bikes $49.95
Selected 6 Month Warranty models include:
XM-3000 - XM-3100 - XM-3500Li – XM-4000Li - XM-5000Li - XM-50 - XM-150 - XM-155 - XM-160
- 1 Year Extended Warranty versus 6 Months on Moped $99.95
- 1 Year Extended Warrany versus 6 Months on ATVs $59.95
The warranty starts the day the scooter is delivered to you. This warranty covers factory defects and defaults only. We do not cover misuse or broken parts caused by the user or by any other event. X-Treme will pay for standard shipping service costs on the first warranty shipment only. Any additional warranty parts that are needed will require the customer to pay all shipping costs.
We offer a full 6-month even trade warranty on defective batteries.
Selected 1 year battery warranty models include:
Models XM-50 - XM-150 - XM-155 - XM-160 - XB-700Li - XB-300Li
Selected 2 year battery warranty models include:
XM-3500Li - XM-4000Li - XM-5000Li
If any battery should become faulty within the specified warranty period we will replace the battery free of charge. X-Treme requires that defective batteries be returned to us for exchange. X-Treme Scooters does not pay the shipping fee's to return the batteries to us however we will pay to ship the replacement batteries back to you. If you have questions about our warranty, please contact our support department. A friendly representative will get back to you quickly. Our support department winter hours are Monday through Thursday 9 AM to 4 PM Central Standard Time. Summer hours are 5 days per week.
We offer a 30 day warranty on all gas engines for all models.
We offer a 1 year engine warranty on selected ATV's & Moped Motorcycles models:
XA-110 - XA-112 - XA-114 - XA-150 - XM-50 - XM-150 XM-155 - XM-160. The 1 year engine warranty warrants against factory defects only. Defective engines must be returned to X-Treme Scooters at the customers expense & will be replaced if X-Treme Scooters determines the engine is defective due to a factory defect.
X-Treme Scooters will pay the shipping cost to send the replacement engine to the customer.
1. Shipping damage: Should your item arrive with damage that is a direct result of the assigned shipping carriers mishandling, X-Treme will replace those damaged parts free of charge under warranty as long as the damage is reported immediately after delivery. In the event that the damage is determined to be extensive, (digital photos may be required by e-mail), at X-Treme’s discretion and after careful consideration, X-Treme may arrange to have the item picked up and returned to X-Treme for free replacement. X-Treme will provide technical support via phone or through our Support Help Desk to assist customers with the replacement of parts but will not pay labor charges to install such parts.
2. Tires, tubes & kick stands: These items are NOT covered unless they are damaged as a result of shipping.
3. During your applicable warranty period: X-Treme Scooters will replace any defective part free of charge and free of shipping charge to the end user of the scooter. X-Treme may require certain parts to be returned to X-Treme before replacing those parts. Shipping costs back to X-Treme must be paid for by the end user / customer. Call tags will never be issued.
"Manufactures defects will only be covered"
1. Engines are covered. Each engine is started, tuned up and tested before we ship the pocket bike or gas scooter to you. Failure to premix oil with the gas voids the engine warranty.
2. Pull starters are not covered. Spare scooter pull starters can be purchased online
3. Tires, tubes & flat tires are not covered unless damaged during shipping. (Damage must be reported to us immediately.
Lifetime technical support is provided to each customer that purchases an X-Treme Scooter. To access our technical support department click on this link to open a support ticket. After a support ticket has been opened an X-Treme Scooter technician will respond to your ticket and an e-mail will be sent to you. If you would like to speak to a technician by phone, include your phone number on the ticket and ask the technician to contact you. Tickets are answered in the order received. Your initial posting puts you in line for the next technician to assist you. Should you post to your ticket before a technician responds, you will move your ticket to the bottom of the list so to ensure a quick reply, do not to post again until a tech replies to you.
X-Treme Scooters Manufacturers & Wholesale Distributors is not responsible for the proper or improper use of merchandise sold. We care about our customers and urge you to exercise caution and take necessary safety measures to protect yourself while engaging in cycling. X-Treme Scooters encourages, begs, and asks that you wear a helmet and use appropriate lighting while riding at night regardless of the legal requirements in your particular state. Potential customers, you should check with your local law enforcement agency before purchasing about age requirements for riding electric scooters, gas scooters & pocket bikes. Some states may have laws restricting the use of these items on public streets, generally all states allow them on private property such as campgrounds, parks etc....but many states have age requirements and most states require helmets and protective equipment to be worn by certain age children. Pocket bikes with racing slicks should not be used on wet or slippery roads. Please always scoot safely. Know your laws before you go scootin. We will not take back a scooter if you find your laws do not permit your child to ride it. Check first.
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Currie Technologies Limited Warranty
Currie Technologies® manufactured or distributed “Electro-Drive™” powered products (bicycles, scooters, etc.) are warranted to the original retail purchaser to be free from defects in materials and workmanship in the frame and components, except for tires, inner tubes and batteries, for a period of:
- All scooters (regardless of branding), 90 days from the date of purchase
- All juvenile bicycles (regardless of branding), 180 days from the date of purchase
- eZip branded adult bicycles, 180 days from the date of purchase
- iZip branded adult bicycles, 365 days from the date of purchase
Tires and inner tubes (tubes) are warranted to be free from manufacturing and material defects for 30 days. The tire and inner tube warranty does not include damage from normal road hazards, flat tires, tire cuts and the like, skid wear or blowouts from over inflation or other such misuse, or normal wear. Warranties are limited to repair and/or replacement of scooters and/or parts judged by Currie Technologies® at its sole discretion to be defective.
Batteries are warranted to the original purchaser to be free from defects in materials and workmanship for a period of ninety (90) days from the date of purchase. The battery warranty does not include damage from power surges, use of improper charger, improper maintenance, improper storage or other such misuse, or normal wear. Warranties are limited to repair and/or replacement of scooters and/or parts judged by Currie Technologies® at its sole discretion to be defective.
Currie Technologies® Limited Warranties do not cover or apply to the following: Normal wear and tear; any damage, failure and/or loss caused by accident, shipping, misuse, neglect, abuse and/or failure to follow instructions or warnings as stated in the applicable owner’s manual or other printed materials provided with the product; damage, failure and/or loss caused by the use of the product for stunt riding, ramp jumping, competition, off-road use, acrobatics, trick riding or other similar activities, or use in any other manner for which such products were not specifically designed.
This warranty does not apply to any products or components, mechanical and/or electrical, which have in any way been altered from their original configuration by any person. Currie Technologies® will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts.
The Currie Technologies® Limited Warranty does not cover or apply to any Currie product used for rental or commercial purposes unless the specific product is designated, labeled or marketed by Currie Technologies® as acceptable for rental or commercial use.
All warranty claims must be made directly to the selling retailer. The selling retailer is the primary provider of warranty
support and customer service. Currie Technologies® may choose to perform warranty service at the sole choice of Currie Technologies®. The original owner of the product must provide proof of purchase prior to approval of any warranty claim. Under no circumstances does this limited warranty include any costs associated with shipment and/or transportation to or from the retailer or Currie Technologies®. Currie Technologies®, at its sole discretion, has the option of replacing with a new part, or factory re-certified part, or repairing any defective product and/or component thereof, or to pay the owner of such a product an amount equal to the original purchase price of such product. The original owner shall pay for all costs of labor associated with any warranty claims.
This warranty supersedes all previous warranties. The warranties stated herein are in lieu of and expressly exclude all other warranties not expressly set forth herein, whether expressed or implied by law or otherwise, including, but not limited to, any warranties for merchantability and/or fitness for any particular purpose. Currie Technologies® shall in no event be liable or responsible for incidental or consequential losses, damages or expenses in connection with their scooter products.
The liability of Currie Technologies® hereunder is expressly limited to the replacement of goods complying with this warranty or at the sole discretion of Currie Technologies® to the repayment of an amount equivalent to the purchase price of the product in question.
CAUTION: Some states may not permit the exclusion or limitation of consequential damages and, therefore, such limitations may not apply to the consumer in which some impermissible exclusions are involved.
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